Autonomous driving cars “paving the way” for sales & customer experience optimization!

By now you’ve heard all about autonomous driving vehicles, but have you heard of autonomous customer service and autonomous sales? Both business fields exist, and they implement Artificial Intelligence.

A brilliant example of autonomous customer experience and support is Amazon.com, that allows the consumer to fully control their customer journey by researching products, comparing prices, learning from buyers’ reviews, finding themselves a solution to issues they face, and more.

In “A New Way To Take Care Of Your Customers: Autonomous Customer Service”, Jeff Nicholson, global head of CRM for Pegasystems, is quoted sharing some stats that underline the need for autonomous customer service, and describing how this service should be improved to respond to the higher consumers’ expectations.

“If you want sellers to sell more, embrace AI” tells us Kayleigh Halko, senior manager of Oracle Advertising and Customer Experience. In his post he points out that the application of Artificial Intelligence in sales is currently minimal, and lists a number of ways A.I. could be deployed to optimize customer experience and help sellers to focus on their actual job, selling.

Tim Culp, CIO at Mind Over Machines and member of the Forbes Tech Council, offers a different approach to the deployment of Artificial Intelligence in customer experience optimization, by presenting three problem solving concepts and how you can use them to create great customer experiences.